Regular biography
Professor David Solnet is a Professor of Service Management and Service Work in the UQ Business School at The University of Queensland. His research focuses on frontline employees and the relationships between management practices, employee attitudes, and firm performance. He is recognized internationally for his work in managing and leading service organizations, with an emphasis on the employee-customer interface. Solnet is currently leading a strategic initiative to create UQ's first fully online Master's degree in Leadership and Innovation through a partnership with edX. He has consulted for numerous organizations and has been involved in several state and national projects related to tourism employment and workforce development. His research consistently appears in top journals in his field, including the Journal of Service Management and the Journal of Hospitality and Tourism Research.
Scholar-generated biography
David Solnet is a Professor of Service Management and Service Work, specializing in the intersection of service management, human resource management (HRM), and generational dynamics in the workplace. His research explores the behaviors, attitudes, and challenges of Generation Y (Gen Y) and Generation Z employees within service industries, particularly hospitality and tourism. He investigates topics such as employee retention, social media usage, and the impact of crises like the COVID-19 pandemic on service workforce dynamics. His work also examines consumer perceptions of sustainable practices in service settings and the role of HR in adapting to evolving workforce needs.