Karyn Wang

Karyn Wang is a senior lecturer in Work and Organisational Studies at the University of Sydney Business School. Her research interests include Organisational Behaviour, Health services and systems, Clinical and health psychology, Applied and developmental psychology, Strategy, management and organisational behaviour, Human resources and industrial relations. She has published in leading applied psychology and management journals and has received recognition for her work, including awards at the Academy of Management Conference and the Australian and New Zealand Academy of Management conference. Karyn is dedicated to teaching and guiding students in applying theory and evidence in practical contexts.

Karyn L Wang is a researcher in Organizational Behavior, focusing on the dynamics of emotional labor, customer interactions, and workplace behaviors. Her work explores how employees manage emotional demands, particularly in service settings, and the impact of customer mistreatment on service delivery. Wang's research also examines the role of interpersonal relationships, mindfulness, and compassion in fostering positive workplace environments. Her studies highlight the interplay between job demands, skill utilisation, and organizational culture change, especially in healthcare contexts. She investigates how factors like customer emotional intelligence and dual thinking processes influence perceptions of inauthentic emotions in service delivery.