Elizabeth Han

Elizabeth Han is an Assistant Professor in Information Systems at McGill University's Desautels Faculty of Management. Her research focuses on Behavioural Science, Emotions, Human-AI interaction, and Online Behavior. She holds a PhD in Information Technology Management from the Scheller College of Business, Georgia Institute of Technology, and a B.S. in Business Administration and B.A. in Psychology from the University of North Carolina at Chapel Hill. Her work has been recognized in academic publications and industry news, including studies on AI agents in customer service and their emotional impact. She is affiliated with the Data Sphere Lab and Retail Innovation Lab at McGill.

Elizabeth Han is an Assistant Professor of Information Systems at McGill University, specializing in customer service technologies and human-computer interaction. Her research explores the role of AI agents in customer service, focusing on the impact of emotional expression, chatbot design, and user engagement. Han's work investigates how chatbots can be empathetic, the effects of chatbot interruptions, and the implementation of choices in service interactions. She also examines the influence of attention-grabbing cues on fake news believability and the ethical implications of equipping chatbots with emotions. Her research bridges human-computer interaction, information systems, and social media engagement.