Bing Bai

Dr. Bing Bai is an Assistant Professor in Operations Management at the Desautels Faculty of Management, McGill University. Her research focuses on data-driven problems in the digitization of online platforms, with an emphasis on empirical and behavioral operations management. She employs field experiments, structural models, causal inference, and machine learning to study human behaviors and human-algorithm interactions on platforms. Her work spans human-AI interaction, online marketplaces, and retail operations management. Dr. Bai holds a Ph.D. in Supply Chain, Operations, and Technology from Washington University in St. Louis, and a B.S. in Mathematics and Physics from Tsinghua University.

Bing Bai is an academic specializing in Operations Management, with a focus on Online Platforms and Human-algorithm Connection. Their research explores the intersection of algorithmic systems and human behavior within operational contexts. Bai's work includes examining the effects of algorithmic work assignment on fairness and productivity, the role of logistic flexibility in e-commerce, and the impact of ridesharing platforms on healthcare access. They also investigate AI-human supervision in service operations and the influence of generative AI on content-sharing platforms. Their research provides insights into how algorithmic interventions shape human performance and platform dynamics.