Danielle van Jaarsveld

Danielle van Jaarsveld is a Full Professor at The University of British Columbia, Sauder School of Business, within the Department of BUS. Her research interests include Customer Service Quality, Organizational Performance, Strategic Human Resource Management, Comparative Employment Relations, and Industrial Relations. She is affiliated with the Organizational Behaviour & Human Resources Division and serves as Division Chair. Her work has been published in journals such as Personnel Psychology, Journal of Service Management, and Journal of Service Research. She maintains a personal webpage and can be contacted via email at danielle.vanjaarsveld@sauder.ubc.ca.

Danielle D. van Jaarsveld is a professor at the University of British Columbia, specializing in non-standard work and customer mistreatment of employees. Her research explores how customer incivility and interpersonal injustice impact employee behavior, emotional exhaustion, and job satisfaction. She investigates the role of moral identity, emotional labor, and organizational practices in shaping employee responses to workplace challenges. Her work also examines the effects of high-involvement work systems, workforce flexibility, and service management on employee outcomes. Van Jaarsveld's research contributes to understanding the dynamics of customer-employee interactions and their implications for organizational behavior and human resource management.