Donald Kieffer

Donald Kieffer is a Senior Lecturer in System Dynamics at MIT’s Sloan School of Management and AVT Business School in Copenhagen. His career in operations spans from front line work to executive roles, including 15 years at Harley-Davidson as VP of Operational Excellence. Since 2007, he has advised executive teams globally on operational strategy and improvement. His clients include large organizations, biotech startups, and nonprofits. He was instrumental in transforming the production and technical development areas of the Broad Institute in Cambridge, MA, which is now a leader in genomic sequencing and research. He founded ShiftGear Work Design and coauthored 'There’s Got to Be a Better Way; How to Deliver Results and Get Rid of the Stuff That Gets in the Way of Real Work,' published in August 2025.