Hummy Song

Hummy Song is an Associate Professor of Operations, Information and Decisions at the Wharton School, University of Pennsylvania, and also holds an appointment as Associate Professor of Health Care Management. Her research interests include health care operations, service operations, empirical operations management, and data analytics. She has worked with hospitals and health care delivery organizations in the U.S. and in developing countries, examining factors related to patient flow and capacity management in health care delivery settings. Her research has been published in journals such as Management Science, Operations Research, and Health Services Research. She also serves as an Associate Editor for several academic journals.

Hummy Song is a researcher at The Wharton School, University of Pennsylvania, focusing on health care operations, service operations, and operations management. Their work explores how data analytics can improve operational performance in healthcare settings, particularly in emergency departments, home health care, and hospital capacity planning. Song's research also examines the impact of policy changes, such as non-essential business closures, on healthcare delivery and infection rates. Additionally, they investigate team dynamics, patient care coordination, and the role of digital transformation in enhancing hospital operations. Their studies often highlight the importance of queue configurations, service pooling, and strategic scheduling in optimizing healthcare service delivery.