Regular biography
Erik Santoro is an Assistant Professor of Operations, Information and Decisions at the University of Pennsylvania's Wharton School, within the Business Administration department. His teaching includes the course LGST8060 - Negotiations, which focuses on the art and science of negotiation, conflict resolution, and simulated multi-party transactions. He also contributes to the Knowledge at Wharton platform, discussing topics such as AI's impact on productivity, career growth, and advanced analytics in professional hockey. His profile page provides contact details and additional course information.
Scholar-generated biography
Erik Santoro's research focuses on conversations, conflict and disagreement, and advice and feedback. His work explores how cross-partisan conversations can reduce affective polarization and how wearable technology can be integrated into stress management interventions. Santoro also investigates the role of listening in enhancing persuasion and bridging societal divides. His studies highlight the impact of advice and feedback on gender dynamics and perceptions of human nature in the context of artificial intelligence. Through randomized experiments and longitudinal studies, he examines the effects of mindset interventions and the role of shared characteristics in interpersonal communication.