Gad Allon

Gad Allon is a Professor in the Operations, Information and Decisions Department at the University of Pennsylvania's Wharton School. His research focuses on Service Operations, Operations Strategy, Gig Economy, and Supply Chain Management. He is the Jeffrey A. Keswin Professor and Director of the Jerome Fisher Program in Management & Technology. His work has been published in journals such as Management Science, Manufacturing and Service Operations Management, and Operations Research. Allon has also contributed to educational technology initiatives and consults firms on service and operations strategy.

Gad Allon's research focuses on operations management, service systems, and supply chain dynamics. His work explores service competition, queueing systems, and the impact of behavioral factors on customer behavior. Key areas include the valuation of information sharing in supply chains, the role of social norms in queues, and the influence of delay announcements on customer expectations. Allon also investigates the effects of operational strategies, such as dual sourcing and buffer allocation, on service performance. His studies often integrate empirical and theoretical approaches to understand how firms can optimize service delivery and customer satisfaction in complex environments.